Brand new Muse Radio stuck in restart loop

I received my Muse Radio today. After I connected it to my wifi, it booted up and automatically connected to a radio channel, playing audio. After about 5 seconds (give or take) it suddenly restarted and now it is stuck in a continuous restart loop. It boots up, showing the raspiaudio logo, then shows the main menu (?) for 2 seconds (no audio), then it restarts again. It’s been doing this in a loop for the last 30 minutes. I have tried turning it on/off again several times, and I have tried resetting it following these instructions: https://youtube.com/shorts/2K4RMIrQgUA?is=aXnSSAggYS9dTk_M (but I’m not sure if I’m doing it correctly, because I can’t really say that I’m hearing a click).

Any suggestions?

Update: I found a better tool to reset, now I definitely hear the click. Still, resetting does not fix anything. The battery indicator on the back is red when I plug in the charger now though, it did not light up at all out of the box.

Did you try to replace the firmware? For example sqeeuzelite? Or music Assistant?

Hi, when pluged on a charger do you have the led near the usb cable turning red?

if not, try to rotate 180 degrees the usb C cable (you know it’s symetrical), or use another usb cable.

fully charge it then try to reflash with Radio-Radio Stable at apps.raspiaudio.com