Support request for a new device that is dead on arrival of sorts. I did get one (or two) successful power-up magically while I was typing this post.
tl;dr device appears DOA, thought I finally got some logs, its unstable. I cannot seem to get it functioning.
I received the device the other day and tried using it but didn’t get anything from it.
I turned it on, no effect (no sound, no led). Perhaps battery is discharged for transportation, so I plugged it in to charge. Red charging light came on.
I waited a few minutes and tried turning it on, no effect. Checked for Bluetooth, nothing appears.
Left it charging over night, tried again, no effect. Though, I could subtle hear the speaker loosing power when powered off. So I know that’s working.
Took it to my desktop and plugged in it with provided USB cable, opened up ESP Web^1 to view device logs. Device connects but there’s nothing on the terminal. Power cycled, no effect. Tried resetting the device, nothing shows up either. I also attempted flashing, but it just gets stuck preparing.
I did look at trying to pry it open and get to the ESP32 itself, but it wasn’t clear to me how to open it. It’s rather slick/professional looking, I’d rather not break it trying to get to the board.
At some point, after hitting Reset and disconnecting it from my computer it randomly started. Literally while I was typing this is turned on and TTS’s “Bluetooth”, led on.
I’m not sure what’s going on there, it feels like power-cycling leaves the device hung. I’ve been trying to repeat the last steps at getting the device starting to see if its reproducible. But I haven’t had much success. I was able to pull some logs at some point, I’m unable^2 to attach them to the post, so I’ve uploaded logs elsewhere.
Observations:
- After power cycling, it appears the device may have to be rest. (unclear)
- Device arrives in a DOA-like appearance
- Power switch has a mushy feeling. As a user, it makes me think its not working. (hearing the subtle speaker crackle on power-off tells me it is).
I’d rather not return it, so I’m posting this to request support. Thank you!
Thank you very much!
^1: Tried both from raspiaudio.github.io and then also to the recommended sle118/squeezelite-esp32.
^2: Only image file type extensions are currently enabled on the site. It could be beneficial to permit txt/log files too. I believe admins can configurable discourse via “… site setting is authorized extensions under the files section of site settings.”